Welcome to Habrok Bikes. Your privacy and data protection are of utmost importance to us. This Privacy Policy outlines how we collect, use, store, share, and protect the personal information you provide when using our website, purchasing products, or interacting with us.
This policy applies to all users of our services, including customers, visitors, dealers, partners, and subscribers, whether browsing our website, placing an order, or contacting us via any digital channel. By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Habrok Bikes is an Indian company specializing in the manufacturing, retail, and distribution of bicycles and spare parts. We are committed to offering safe and reliable mobility solutions while ensuring the protection of personal data in compliance with applicable laws, including:
The Information Technology Act, 2000 (India)
The General Data Protection Regulation (GDPR) (EU/EEA, if applicable)
The California Consumer Privacy Act (CCPA), for U.S. residents (if applicable)
2. What Information We Collect
We collect personal and non-personal information from you through direct interactions and automated technologies. The information we collect may include:
2.1. Personal Identifiable Information (PII)
Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Information (via secure gateways)
IP Address
Account credentials (username, password if any)
2.2. Non-Personal Information
Browser type and version
Operating system
Referring URL
Time zone
Device information
Site usage behavior (clicks, pages visited, etc.)
3. How We Collect Information
We collect information through the following methods:
Website Forms: When you fill out a contact form, sign up for newsletters, or register for an account.
Order Process: When purchasing a product or checking out.
Customer Support: When you contact us through email, phone, or chat.
Cookies and Tracking Technologies: To enhance your browsing experience.
Third-party Integrations: Including payment gateways, shipping providers, and analytics tools.
4. Use of Your Information
Your information helps us deliver efficient, personalized, and secure services. We use the data for the following purposes:
4.1. To Fulfill Orders
Process transactions
Deliver products
Send order confirmations
Provide invoices and receipts
4.2. Customer Support
Respond to inquiries
Troubleshoot issues
Provide assistance or product recommendations
4.3. Marketing and Communication
Send promotional emails or newsletters
Inform you about new products or offers
Notify you about service updates
4.4. Improvement of Services
Analyze website traffic
Improve product offerings
Optimize user experience
Conduct internal research
4.5. Legal and Compliance
Prevent fraud
Respond to legal requests
Enforce our terms of service and policies
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect and store information about your browsing behavior. These cookies help us:
Recognize returning users
Track website performance
Personalize content and ads
Enable essential functions (e.g., shopping cart)
You can control cookies via your browser settings, but disabling cookies may limit your ability to use some features.
6. Sharing and Disclosure of Information
We respect your privacy and do not sell your personal data. However, we may share your information with the following:
6.1. Service Providers and Partners
Payment gateways (e.g., Razorpay)
Shipping partners (e.g., Delhivery)
These parties are contractually obligated to maintain confidentiality and use data solely for the intended purpose.
6.2. Legal Obligations
We may disclose information if required by law, legal process, or government requests.
6.3. Business Transfers
In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred to the new entity.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. This typically includes:
User accounts: Retained until deleted by the user or after prolonged inactivity
Order information: Retained for up to 7 years (as per legal and tax obligations)
Marketing data: Retained until user opts out or unsubscribes
You may request deletion of your data at any time, subject to legal obligations.
8. Your Rights and Choices
Depending on your region, you may have certain rights related to your personal data:
8.1. Right to Access
You can request a copy of the personal data we hold about you.
8.2. Right to Correction
You may update or correct inaccurate or incomplete information.
8.3. Right to Deletion
You can request deletion of your data, subject to regulatory compliance.
8.4. Right to Restrict Processing
You can ask us to restrict how your information is used in certain cases.
8.5. Right to Data Portability
You may request your data in a structured, commonly used format.
8.6. Right to Withdraw Consent
You can withdraw your consent to marketing or other optional data uses.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors without parental consent. If you believe a child has provided us data, please contact us for immediate removal.
10. Data Security
We use industry-standard security protocols to protect your data. This includes:
SSL encryption for data transmission
Secure servers and firewalls
Regular security audits and vulnerability scans
Role-based access control
Encrypted storage for sensitive data (e.g., passwords)
Despite our efforts, no system is 100% secure. Please ensure your account details remain confidential and notify us immediately of any suspicious activity.
11. Third-Party Websites and Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before engaging with them.
12. Email Marketing and Communication Preferences
You may choose to opt in or out of our communications, including:
Promotional emails
Product recommendations
Newsletters
Service announcements
You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
13. Payment Information
We use secure, PCI-compliant payment gateways to process transactions. We do not store full credit/debit card numbers or CVV codes on our servers. Payment processing is handled by trusted third-party providers.
14. International Users
If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India, where our servers and operations are located. By using our services, you consent to this transfer.
We take all reasonable measures to ensure your data is treated securely and in accordance with this policy, regardless of geographic location.
15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. When we do, we will revise the “Effective Date” at the top of this page.
Significant changes will be communicated via:
Email (if you are subscribed)
Notice on our website
We encourage you to review this policy periodically.
17. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Delhi, Mumbai].
18. Consent
By using our website or providing your personal data, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
19. Language
This Privacy Policy is published in English. If you require it in a local language, please contact us.
20. Summary
We collect only necessary data
We protect your data using strong security practices
We do not sell your personal information
You can access, correct, or delete your information anytime
We respect your privacy preferences and legal rights
